Legal Information
Complete legal documentation for OrvellaDigitalHouse services.
1. Data Controller
The data controller for OrvellaDigitalHouse is OrvellaDigitalHouse, registered at Rua de Santarém, Lote 18, 3.º Direito, Pai do Vento, 2755-292 Alcabideche, Portugal. For any data-related inquiries, contact us at [email protected].
2. Personal Data We Collect
We collect the following categories of personal data when you interact with our services:
- - Identity data: name, username, or similar identifiers
- - Contact data: email address, telephone number, postal address
- - Technical data: IP address, browser type and version, operating system
- - Usage data: information about how you use our website and services
- - Communication data: your correspondence with OrvellaDigitalHouse
3. Purpose and Legal Basis for Processing
Your personal data is processed under the following legal bases as defined by the General Data Protection Regulation (GDPR):
- - Contractual necessity — Processing required to perform our web design services
- - Legitimate interest — Improving our services and user experience
- - Consent — Marketing communications and non-essential cookies
- - Legal obligation — Compliance with Portuguese and EU regulatory requirements
4. Data Retention
OrvellaDigitalHouse retains your personal data only for as long as necessary to fulfill the purposes for which it was collected. Client project data is retained for a minimum of 24 months after project completion. Marketing consent data is retained until withdrawal of consent.
5. Data Sharing
We do not sell your personal data to third parties. Data may be shared with:
- - Trusted service providers who assist in operating our website and conducting business
- - Payment processors for transaction handling (Stripe)
- - Analytics providers for website performance monitoring
6. Your Rights Under GDPR
Under Articles 15-22 of the GDPR, you have the following rights:
- - Right of access — Request a copy of the personal data we hold about you
- - Right to rectification — Request correction of inaccurate personal data
- - Right to erasure — Request deletion of your personal data ("right to be forgotten")
- - Right to restrict processing — Request restriction of processing of your personal data
- - Right to data portability — Receive your personal data in a structured, commonly used format
- - Right to object — Object to processing of your personal data for direct marketing
- - Right to withdraw consent — Withdraw consent at any time where processing is based on consent
7. Contact for Data Requests
To exercise any of your GDPR rights, contact OrvellaDigitalHouse at [email protected] or write to Rua de Santarém, Lote 18, 3.º Direito, Pai do Vento, 2755-292 Alcabideche, Portugal. We will respond to your request within 30 days.
1. Service Description
OrvellaDigitalHouse provides professional web design services including custom website design, responsive layout development, interactive UI prototyping, e-commerce storefront design, performance optimization, landing page design, CTA funnel architecture, visual brand systems, mobile-first audits, and conversion rate optimization. All services are delivered from our office at Rua de Santarém, Lote 18, 3.º Direito, Pai do Vento, 2755-292 Alcabideche, Portugal.
2. Project Scope and Deliverables
Each service engagement begins with a detailed scope document outlining deliverables, timelines, and pricing. Any changes to the agreed scope must be documented in writing and may incur additional charges. OrvellaDigitalHouse commits to delivering all agreed-upon deliverables within the specified timeframe.
3. Payment Terms
- - 50% deposit is required before project commencement
- - 50% balance is due upon project completion and before final file delivery
- - Payment is accepted via Stripe, bank transfer, or other methods agreed in writing
- - Late payments incur a 2% monthly interest charge after a 15-day grace period
4. Intellectual Property
Upon full payment, OrvellaDigitalHouse transfers all intellectual property rights for the delivered work to the client. This includes source code, design files, and all associated assets. OrvellaDigitalHouse retains the right to display completed projects in its portfolio unless otherwise agreed in writing.
5. Limitation of Liability
OrvellaDigitalHouse shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability shall not exceed the total amount paid by the client for the specific service giving rise to the claim. We are not responsible for third-party service outages or changes in external platforms.
6. Governing Law
These Terms of Service are governed by the laws of Portugal. Any disputes shall be resolved through the competent courts of Lisbon, Portugal. Both parties agree to attempt amicable resolution before initiating formal legal proceedings.
7. Contact
For questions regarding these terms, contact OrvellaDigitalHouse at [email protected] or visit us at Rua de Santarém, Lote 18, 3.º Direito, Pai do Vento, 2755-292 Alcabideche, Portugal.
1. What Are Cookies
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to website owners. OrvellaDigitalHouse uses cookies to enhance your browsing experience on our web design portfolio and service platform.
2. Types of Cookies We Use
Essential Cookies
Required for the website to function properly. These enable core features such as session management and security. Without these cookies, services you have asked for cannot be provided.
cookies_accepted | session_id | csrf_token
Analytics Cookies
Help us understand how visitors interact with our website by collecting anonymous usage data. This information is used to improve our website and services.
_ga | _gid | _gat
Preference Cookies
Allow the website to remember choices you make (such as your preferred language or region) to provide a more personalized experience.
lang_pref | theme_pref
3. Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling essential cookies may affect the functionality of this website.
- - Chrome: Settings > Privacy and Security > Cookies
- - Firefox: Options > Privacy & Security > Cookies
- - Safari: Preferences > Privacy > Cookies
- - Edge: Settings > Privacy, Search, and Services > Cookies
4. Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. OrvellaDigitalHouse does not control these third-party cookies. We use Google Analytics for website analytics, which places its own cookies on your device. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
5. Updates to This Policy
OrvellaDigitalHouse may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.
6. Contact
For questions about our cookie practices, contact OrvellaDigitalHouse at [email protected] or visit Rua de Santarém, Lote 18, 3.º Direito, Pai do Vento, 2755-292 Alcabideche, Portugal.
1. Refund Eligibility
OrvellaDigitalHouse offers refunds under the following conditions:
- - Pre-development cancellation: Full refund of deposit if cancelled before any design work has commenced
- - Early-stage cancellation: 50% refund of deposit if cancelled within the first 3 business days
- - Service not delivered: Full refund if OrvellaDigitalHouse fails to deliver the agreed-upon services
2. Non-Refundable Items
The following are not eligible for refund:
- - Completed and approved design work
- - Third-party costs incurred on behalf of the client (domains, hosting, stock assets)
- - Work completed beyond the original scope (add-ons and change requests)
- - Consulting and strategy sessions that have been delivered
3. Refund Process
To request a refund, contact OrvellaDigitalHouse at [email protected] with your project details and reason for the refund request. Refund requests are reviewed within 5 business days. Approved refunds are processed within 14 business days to the original payment method.
4. Dispute Resolution
Before initiating a formal refund dispute, both parties agree to attempt amicable resolution through direct communication. OrvellaDigitalHouse is committed to fair and transparent resolution of all refund requests in accordance with Portuguese consumer protection laws and EU regulations.
5. Contact
For refund inquiries, contact OrvellaDigitalHouse at [email protected] or write to Rua de Santarém, Lote 18, 3.º Direito, Pai do Vento, 2755-292 Alcabideche, Portugal.